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Accessibility Statement

Hessen Kassel Heritage strives to make its website accessible in accordance with Section 3, paragraphs 1 through 4, and Section 4 of the Accessible Information Technology Ordinance (BITV 2.0) as well as Directive (EU) 2016/2102.

This accessibility statement applies to the website: www.heritage-kassel.de

This accessibility statement is also available in Easy Read.


Status of Compliance with Requirements

This website is currently partially compliant with the requirements of BITV 2.0 in conjunction with the Web Content Accessibility Guidelines (WCAG) 2.1 at Conformity Level AA.


Non-accessible content

The content listed below is not accessible for the following reasons:

a) Non-compliance with BITV 2.0

Usability

  • Some functions cannot be fully operated using the keyboard (e.g., map applications, interactive elements).

  • Automatically changing content (e.g., sliders) does not offer sufficient control options (pausing, adjusting speed).

Comprehensibility

  • Heading hierarchies are partially incorrect.

  • Link texts are not always unambiguous or do not include references to file formats.

  • Forms are not fully accessible:

    • Error messages are not sufficiently described or programmatically linked.

    • Input fields sometimes use placeholders instead of accessible labels.

  • Content in plain language and sign language is not available.

  • Videos are not consistently subtitled or provided with audio description.

  • Animations may impair accessibility.

Robustness

  • Dynamic content is not fully compatible with assistive technologies (e.g., missing ARIA status messages).

  • Some PDF documents are not accessible (not PDF/UA-compliant).

b) Disproportionate burden

Accessibility cannot be guaranteed for external content and linked applications, as these fall outside the scope of responsibility of Hessen Kassel Heritage.

c) Content outside the scope of application
Older documents or content published before September 23, 2018, may not be fully accessible.


On-site accessibility

Information regarding the accessibility of our locations (e.g., physical access, parking, facilities) is not currently available in a fully centralized format.


Creation of this Statement

This statement was created on March 19, 2026. The assessment is based on a self-assessment.


Feedback and Contact

If you notice any barriers or require information regarding accessibility, please contact:

Hessen Kassel Heritage
Wilhelmshöhe Palace
Schlosspark 1
34131 Kassel

Phone: +49 (0)561 316 80-0
Email: info@heritage-kassel.de


Enforcement Procedures

If you have not received a satisfactory response within six weeks, you may contact the enforcement agency:

Enforcement and Monitoring Agency for Accessible Information Technology in Hesse
Giessen Regional Council

Email: lbit@rpgi.hessen.de


Note on external content

We cannot guarantee the accessibility of content on external websites and applications to which we link.


Further development

Hessen Kassel Heritage is continuously working to improve the accessibility of the website.

  1. Press
  2. Contact
  3. FAQ
  4. Newsletter
  1. About us
  2. About us
  3. Contact persons
  4. Career
  5. Cooperations
  6. Support Us
  7. Legal matters
  8. Data Privacy
  9. Imprint
  10. report an accessibility barrier
  11. Accessibility Statement
  1. Museums
  2. German Wallpaper Museum
  3. Museum of Hessian History
  4. Marble Bath
  5. New Gallery
  6. Planetarium
  7. Wilhelmshöhe Palace
  8. Palaces
  9. Löwenburg Castle
  10. Orangery
  11. Friedrichstein Palace
  12. Wilhelmshöhe Palace
  13. Wilhelmsthal Palace
  14. Parks
  15. Ball House
  16. Bergpark Wilhelmshöhe
  17. Greenhouse
  18. Hercules
  19. Siebenbergen Isle
  20. Karlsaue Park
  21. Wilhelmsthal Park
  1. Service
  2. Digital Services
  3. Gastronomy
  4. Locations zum Mieten
  5. Visitor service
  6. Visitor Centres
  7. Museum Shops
  8. Image Requests
  9. Collections and research
  10. Collections
  11. Provenance research
  12. Online Collections
  13. Research projects
  14. Library
  15. Catalogues and Publications
  16. Restaurierung
  17. Image Requests